Shipping policy

# Shipping Policy

Thank you for shopping with VENNOE. We're committed to getting your pizza oven to you quickly, safely, and at no extra cost.

## 🚚 Free Shipping on All U.S. Orders

We offer **FREE standard shipping** on every order shipped within the contiguous United States (lower 48 states). No minimums. No hidden fees.

## ⏱️ Processing Time

- All orders are processed and shipped within **24 hours** (Monday–Friday, excluding U.S. federal holidays).
- Orders placed after 2:00 PM EST on Friday, or on weekends/holidays, will be processed the next business day.
- You'll receive a shipment confirmation email with tracking information as soon as your order ships.

## 📅 Estimated Delivery Time

| Destination | Estimated Delivery |
|---|---|
| Contiguous U.S. (48 states) | **3–7 business days** |
| Alaska & Hawaii | 7–14 business days |
| APO/FPO/PO Boxes | Currently not supported |

*Delivery times are estimates and begin from the date of shipment, not the order date. Actual delivery may vary due to carrier delays, weather, or other circumstances beyond our control.*

## 📍 Shipping Carriers

We partner with trusted carriers including **UPS, FedEx, and USPS** to ensure safe and timely delivery. Carrier selection is based on your shipping address and package size.

## 🔍 Order Tracking

Once your order ships, you'll receive a tracking number via email. You can track your package anytime by:

- Clicking the tracking link in your shipment confirmation email
- Visiting the carrier's website and entering your tracking number
- Contacting us at **hello@vennoe.net**

## 📦 What's Included in Your Package

Your VENNOE pizza oven ships in a single, fully-protected box with:

- The pizza oven (your selected color)
- Quick-start guide
- Warranty registration card
- All accessories included with your selected bundle

## 🌍 International Shipping

At this time, **VENNOE only ships within the United States**. We're working on expanding to Canada, the UK, and EU markets in the near future. Sign up for our newsletter to be notified when international shipping becomes available.

## 📦 Damaged or Lost Packages

If your package arrives damaged or appears to be lost in transit:

1. **Damaged on arrival** — Take photos of the packaging and product, and contact us within 48 hours of delivery at **hello@vennoe.net**. We'll arrange a free replacement or full refund.
2. **Lost in transit** — If tracking shows no movement for 7+ business days, contact us. We'll investigate with the carrier and ensure you receive your order or a full refund.

## 🔄 Wrong Address?

Please double-check your shipping address before placing your order. If you notice an error, contact us **immediately** at hello@vennoe.net. We can update the address only if the order has not yet shipped.

If a package is returned to us due to an incorrect address provided by the customer, we'll contact you to arrange reshipment (additional shipping fees may apply).

## 📧 Questions?

Our customer support team is here to help.

- Email: hello@vennoe.net
- **Response time:** Within 24 hours, Monday–Friday

Thank you for choosing VENNOE — we can't wait for you to enjoy authentic pizzeria-quality pizza at home. 🍕